Dear Friends
Perhaps one of the greatest factors in the success of my company has to do with communication. By communication I donot mean at all what is today interpreted as "always wired" I knew several years ago that it was getting out of hand when cell phones became very popular and people started using them with a vengeance then came blackberry and palm (PDA) and laptops on every laps and... and ...and. Looking back at my successful attempt not to be wired with a cell phone I was able to do without blackberry , palm , laptops etc and yet how can I attribute a success to communication at SRE ? Long ago about 25 years to be exact when I first stated the business the phone would never rang and few times it did during the day I would promptly reply and at the same time wished it would ring more, may be I never forgot those days of longing for the phone to ring that is why today I always "reach for my phone lines when it rings" and I derive the same pleasure (actually more ) than I did those days I still consider the most important my ability to share with every caller regardless of the size of the sale in question the most enthusiasm I can show.It is a fact that when people ask me the secret of my success I always reply that I do something really unique to communicate with my past , present and future customers, for that I do something so unique , so noble, so revolutionary that millions out there can't even relate to....................... I answer my dumb phone , no screening, no hiding, no lying about being there........................ I simply answer the phone when it rings and with my call waiting I can satisfy all the flaws of calls that I am blessed to receive.
Domenic