Its come to our attention that the person who knows your machine the best is the person who uses it each and every day. They have a feel for the machine and know when its working right or not so right. Often times we here from an owner or employee that the machine starting doing such and such two or three weeks ago. Now its broken and we need it fixed right away.

I can fix it and will get there as soon as I can which may be right away or might be the next day. In many cases if the problem had been addressed when it was starting we may have been able to prevent down time and the repair might have been only minor. A pump going bad ( you know the one that started sounding funny three weeks ago) can easily take the motor out with it when it finally locks up.

Or the Leak that has been leaking for six weeks and now your counter top is ruined.

Its these little things that can make a big difference in costs to you.

Do you change your filters on a regular basis ( do you even have filters), Do you back wash the machine, do you ever look at the pressure guage on the machine and do you know where it should be. Do you know if your machine has a sight glass and have you ever looked at the level. Do you know how to fill the boiler manually and is it possible with my machine. Do you ever in the morning while its quiet before the music is on listen to your machine. Most steam leaks On espresso machines its easier to hear than to see.

Many people pay a great deal of attention to the coffee coming out of the machine but not enough to the machine it self. Its not hard just a little knowledge and keeping ones eyes open this can save a lot of cost and effort later. I have many customers who fix their own machines. I will get many phone calls from someone who does not have a clue what to call a pressure stat or that valve thingy but they do know there is something wrong with the machine and we work out over the phone what the machine is doing different or not doing and most times are able to determine what the problem is and how to fix it by themselves or at least what they can check for and narrow down the problem. It does not really matter if you know all the terminology of the parts or what they do, I do, all you need to know is whats it doing different or not all we can try to figure it out with a little persistence and patience. Over the phone or thru email (pictures make some things so much easier) we can help you out or at least point you in the right direction.