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MEDICAL RECORDs
Some of the following
were actual notes taken from patients' medical
records. The physicians' names are not included to protect them from
embarrassment.
1. Discharge status:
Alive but without my permission.
2. Healthy-appearing, decrepit 69-year-old male, mentally alert but
forgetful.
3. Patient had waffles for breakfast and anorexia for lunch.
4. She is numb from her toes down.
5. While in ER, she was examined, X-rated and sent home.
6. The skin was moist and dry.
7. Occasional, constant, infrequent headaches.
8. Patient was alert and unresponsive.
9. She stated that she had been constipated for most of her life, until
she got a divorce.
10. I saw your patient today, who is still under our car for physical
therapy.
11. Examination of genitalia reveals that he is circus sized.
12. The lab test indicated abnormal lover function.
13. Skin: somewhat pale but present.
14. The pelvic exam will be done later on the floor.
15. Patient has two teenage children, but no other abnormalities.
COMPLIMENT MORE; REPRIMAND LESS
Alan Loy
McGinnis cites an interesting study in his book THE FRIENDSHIP
FACTOR (Augsburg, 1979). A second-grade teacher complained that her
children were spending too much time standing up and roaming around the
room rather than working.
Two psychologists
spent several days at the back of the room with
stopwatches observing the behavior of the children and the teacher. Every
ten seconds they noted how many children were out of their seats. They
counted 360 unseated children throughout each 20-minute period. They also
noted that the teacher said "Sit down!" seven times during the same
period.
The psychologists
tried an experiment. The asked the teacher to say
"Sit down!" more often. Then they sat back to see what would happen.
Now
she commanded her students to sit down 27.5 times in an average
20-minute period, and now 540 were noted to be out of their seats during the
same average period! Her increased yelling actually made the problem
worse. (When she later backed off to her normal number of reprimands, the
roaming also declined to the exact same number recorded previously in
just two days.)
Then the
experimenters tried another tack. They asked the teacher to
refrain from yelling "Sit down!" altogether, and to instead quietly
compliment those children who were seated and working. The result?
Children's roaming decreased by 33%! They exhibited their best behavior when
they were complimented more and reprimanded less.
Eleanor
Porter said, "Instead of always harping on a man's faults, tell
him of his virtues. Try to pull him out of his rut of bad habits. Hold
up to him his better self, his real self that can dare and do and win
out."
It works
for children and it works for adults. There is immense power
in encouragement -- power to make a real difference!
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